THANK YOU


FIRST RESPONDER RECOGNITION PROGRAM


We understand that you put it all on the line when you go to work every day and we appreciate you.  To thank you for your dedication to public health and safety, a discount of 10% off is available to current, active Canadian emergency service personnel. 

WHO'S ELIGIBLE?

Eligible outdoor emergency service personnel include fulltime:

  • Municipal firefighters
  • Municipal and provincial police officers 
  • Paramedics and EMTs

We've partnered with ID.me, a trusted third-party service, to confirm your eligibility using a digital verification system. To see if you're eligible, please verify your status below.

Note:
You will need to sign into your Arborist Store account or create one. We recommend doing this first.

Verify your eligibility and get 10% off*

  • Log-in or create an Arborist Store customer profile by clicking Here. (This step is not required BUT will save your credentials so that you won't have to verify again to get your discount on future purchases.)
  • Click the Verify button below to head over to ID.me and begin the verification process.
  • Enter the relevant credentials to verify who you are and where you work.
  • Start Shopping! Once verified, you will be able to shop with your discount and enjoy 10% off purchases both online and in-store.

ALREADY SIGNED UP?

How to Redeem Online

Sign into your customer profile on thearboriststore.com using the same account you used to get verified.  Once verified, your discount will automatically be applied to all future orders at check out.

How to Redeem In Store

After you’ve verified online, ask a staff member in-store to apply your 10% off at checkout. Remember to bring a valid ID.


FIRST RESPONDER PROGRAM FAQS 

HAVE QUESTIONS?  WE'VE ANSWERED SOME OF THE MOST FREQUENTLY ASKED BELOW

We’re pleased to offer 10% off to Canadian First Responders including full time Municipal firefighters, Municipal and provincial police officers, Paramedics and EMTs.

Your 10% discount applies to most purchases made online and in store.  The discount is intended for personal use only and does not extend to items purchased for others.  Discount is not valid on the purchases of gift cards or e-gift cards, in combination with any other discounts or promotions, or on items for gifting or resale.

There are a handful of brands and products that are currently non-discountable due to our dealer agreements. The following products and suppliers are currently listed as exclusions and are exempt from receiving the discount: Pfanner, DBI Sala, Portable Winch, Air Spade, Good Rigging Control Systems, Juniper Systems and Laser Technology.

Please note that while the discount does apply to Husqvarna products, these must be purchased in store or over the phone. The discount will not apply to Husqvarna purchases made online.    

Click on the "Click to Verify" link above and sign in to your account or create a new account and get started with ID.me, whom we’ve partnered with to help make verification easy and secure. 


Once you’ve submitted your information, you’ll receive an email from ID.me within a few minutes.  If your verification is successful, congrats! Your 10% off is officially good to go.  If not, you may need to submit some additional information.  To learn more about ID.me,  click Here

D.me simplifies how individuals prove and share their identity online. The ID.me secure digital identity network has 94 million members with over 70,000 individuals joining daily, as well as partnerships with 31 states, multiple federal agencies, and over 500 name brand retailers.

The platform makes group affiliation verification easier and more secure by  building a digital identity network where users verify their identity once, and never have to re-verify their identity again across any organization where ID.me is accepted. It’s just like the driver's license in the physical world. Once you’re verified, proof of your identity goes with you everywhere.

Over 500 brands and agencies use ID.me to issue users the same portable login for use across ID.me’s network.

ID.me maintains all of your credentials in one place, so once verified you can take advantage of other discounts and marketplace benefits.  More than 500 brands have exclusive offers through ID.me 



ID.me is a digital platform that helps people like you easily prove your identity so you can access online services and benefits online. This is to help make sure you’re you—and not someone pretending to be you.

ID.me provides the strongest identity verification system available to prevent fraud and identity theft. They use bank-grade encryption to keep your personal information safe. And you control which services and businesses you share your information with, always giving your explicit consent.

Hundreds of well-known private-sector companies (such as Linkedin, Ford, Apple, and USAA) and government agencies (such as the U.S. Department of Veteran Affairs) have also chosen ID.me to help keep their customers’ personal information safe.

ID.me is standing by to assist you with account verification 24 hours a day.  For assistance visit https://help.id.me/hc/en-us  
When you verify through ID.me, use the Canadian form as shown on your ID.  After you’re verified, you can enter a shipping address in another Country.
No.  At this time the discount is only available to First Responders currently employed by Canadian Municipal, Provincial or Federal bodies.

WONDERING HOW TO REDEEM YOUR 10% OFF?

You can shop with your 10% off online and in-store as soon as you receive your confirmation email.
There’s no limit to the number of times you can use your discount, though we do reserve the right to change the terms of the program at any time.
No. This program is for personal use and only for eligible members.   If you’re shopping online for other people using your customer profile, we ask that you simply remove the discount at checkout.

ID.me's identity platform can detect fraudulant use across accounts.  Misuse of your discount could lead to removal from the program and ID.me and reserves the right to revoke access/membership from anyone abusing the terms of useage.   

While the program is intended for personal use, we will extend the discount to purchases made for businesses owned by qualifying Emergency Service personnel.    Only purchases made by the verified indivdual themselves will be eligible, the discount cannot be extended to employees making purchases on behalf of the business.


If you’re shopping online for other people using your customer profile, we ask that you simply remove the discount at checkout.

ID.me's identity platform can detect fraudulant use across accounts. Misuse of your discount could lead to removal from the program and ID.me and reserves the right to revoke access/membership from anyone abusing the terms of useage.   

Quite easily! Sign in to your Arborist Store account using our website (Hint: it’s in the top-right corner of this page.) Make sure you’re using the same account that you used to verify as a first responder and check that the 10% off toggle at checkout is turned on. Your 10% off will apply automatically.
After you’ve verified online, ask one of our staff in-store to apply your 10% off at checkout.  Don’t forget to bring a valid ID.

ALREADY HAVE AN ONLINE ACCOUNT?

It’s easy. Just click the "Sign In” link in the top-right corner of this website.  Make sure you’re using the same email address and password you used to get verified.
No, your 10% off is only valid at the time of purchase and does not apply to previous purchases, either online or in-store.
It’s the same as usual. If you’re having second thoughts about your gear, don’t worry. You have 30 days to return it, unless you purchased custom spliced products, items on clearance, fall protection or life support products, and/or other final sale items.  For more information, check out our full return policy Here